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Return Policy

We want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us—we’re happy to help.

Returns

How to Start a Return

At Eclectic Lady, we want you to love your purchase! If something isn't quite right, you can easily request a return through our website.

Follow These Simple Steps

  1. Visit EclecticLady.com and click the LOG IN link at the top of the page.

  2. Sign in to your account using the email address associated with your order. We'll email you a six-digit verification code. Enter the code to sign in—no password needed!

  3. Find your order in your order history and select the order containing the item you'd like to return.

  4. Click Request Return or Return Items.

  5. Select the item(s) you'd like to return and choose a reason for your return. You can also include additional details.

  6. Click Request Return to submit your request.

What Happens Next?

Once your request is submitted, you'll receive an email confirmation.

Our team will review your request and email you with further instructions if your return is approved.

A Few Things to Keep in Mind:

  • Returns must be requested within 30 days and meet our return policy requirements.
  • Items must be in resellable condition to qualify for a return.
  • Please wait for return authorization and shipping instructions before sending anything back.
  • Refunds are processed after returned items have been received and inspected.

Need Help?

If you have questions or need assistance with your return, please contact us. We're always happy to help!

Thank you for shopping with Eclectic Lady!

 

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment as soon as possible.

Delayed or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.

  2. Contact your credit card company—posting times can vary.

  3. Contact your bank—processing delays are common.

If you’ve done all of the above and still have not received your refund, please reach out to us for assistance.